Terms of service

10-04-2019
ELEMAINT SRL
Via Degli Osti, 4
BUSTO ARSIZIO (VA)
www.elemaint.it
Tel .: 0331684670
E-mail: elemaint@elemaint.it
VAT number: IT02049850122

General conditions of Sale

1-INTRODUCTION

These general conditions of sale govern the commercial relations for the sale of goods and services between Elemaint Srl and customers. Any other agreement is excluded, unless agreed in writing. Placing an online order on the website www.elemaint.it implies full acceptance of the conditions expressed in this agreement.

2-LIABILITY

Elemaint Srl is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services published on the online site www.elemaint.it

Elemaint Srl is not responsible for the delayed and / or non-delivery of the product. Elemaint Srl is not responsible for the mismatch of the goods with the specifications published on the site.

Elemaint Srl is not responsible for any other information or fact not attributable to Elemaint Srl itself. For customers residing abroad or for transactions in countries other than Italy Elemaint Srl is not responsible for any charges or laws that may preclude the sale or burden the product with additional costs.

3-TECHNICAL INFORMATION

The technical information included in the website www.elemaint.it are those drawn up by the manufacturers. Elemaint Srl reserves the right to modify the technical information of the products at any time without having to give notice or other communication. The information contained in the catalog / website, in particular texts, photos, graphics, illustrations and any software and all trademarks, patents, utility models and copyrights, are the property of their respective manufacturers. Uses other than consulting and purchasing the materials contained on the site are not permitted without prior written consent from us or from the owner of the rights and / or copyright. Elemaint Srl produces technical information and product descriptions with care, diligence and attention. Despite this, in the event of inaccuracies or errors Elemaint Srl is in no way responsible and does not provide any guarantee regarding any deficiencies, errors or inaccuracies contained in the site. The images are purely indicative, refer to the manufacturer’s data sheet for details and features .

4-ORDERS

Orders are accepted only and exclusively by e-mail, via the internet (online), or by telephone. Orders placed on the site generate an automatic email confirming receipt of the order. The mail sent automatically is not per se a confirmation of acceptance of the order. Orders are considered accepted upon shipment of the goods.

5-PRICES

All prices entered on the site are intended as suggested list prices for the end user, including VAT. All prices are gross of the discount. Prices and discounts can be changed at any time, without notice. The prices of some types of products may undergo sudden and even substantial variations. In case of disputes Elemaint Srl reserves the right to accept and ship the order. In any case, the price published on the site at the time of the order is valid.

6-AVAILABILITY OF PRODUCTS

Unavailable items are highlighted in the order phase on the website www.elemaint.it with a dedicated message. In any case, the final availability of each item is confirmed during the order ” check out” phase . In the event that the customer sends a payment but for any reason the goods are not delivered, Elemaint Srl will immediately return the amount due.

7-SHIPPING AND CHECK ON DELIVERY

Delivery time

EXPRESS SHIPPING: delivery in case of “express” shipping will take place within 24/48 working hours from the moment the package leaves the warehouse. You will receive an email when the package leaves the warehouse. These times are guaranteed only for orders received by h. 2.30 pm, with immediate availability of the products in our warehouse. Delays are possible for delivery in “remote” areas and islands.

Delivery costs

Shipping is calculated based on the type of product purchased.

It will be communicated to the customer after a telephone contact.

8-RESERVE OF OWNERSHIP

The ownership of the goods passes to the customer when it is entrusted to the courier for shipment. The goods travel at the risk of the customer even when they are delivered free to the customer’s home. Elemaint Srl retains ownership of all goods delivered until the final and total payment of the goods delivered.

9-WARRANTY

Elemaint Srl guarantees that upon delivery of the goods, leaving our warehouse, they are free of defects or any damage to the origin. The purchase of material from Elemaint Srl implies the acceptance of the warranty conditions. The purchased goods are guaranteed under the conditions provided by the manufacturer. The customer therefore accepts unreservedly all the methods of providing the manufacturer’s warranty . A prerequisite for exercising the right to the guarantee is that the defect was not caused by improper use. The right to the guarantee can be absolved by Elemaint Srl through the replacement of the defective product, or through the replacement with a similar product only if it has the same or superior characteristics, or finally through the repair. If this is not possible, Elemaint Srl may terminate the purchase contract and fully return the money spent to the customer.

10-COMPLAINTS

Any shipping errors or material shortages must be reported in writing. Even if the packaging is intact, the goods must be checked within eight calendar days of receipt. Any anomalies deriving from transport damage must be reported in writing by registered letter with return receipt to the carrier and in copy to Elemaint Srl detailing the damage found and placing a “detailed reserve” on the courier’s transport document. Any report beyond the aforementioned terms will not be taken into consideration. Any hidden defects or anomalies must be reported in writing by registered letter with return receipt to:

ELEMAINT SRL
Via Degli Osti, 4
BUSTO ARSIZIO (VA)
or by sending an e-mail to: elemaint@elemaint.it

11-PAYMENTS

The goods supplied must be paid for with:

Advance bank transfer

The bank details for wire transfers are: Bank
name : Banca San Paolo
Account number / IBAN: IT 14 X 03 0692281010000000009875

Owner of the account:

ELEMAINT SRL
Via Degli Osti, 4
BUSTO ARSIZIO (VA)

Any other form of payment must be agreed in writing with Elemaint SRL

Elemaint SRL in any case reserves the right not to proceed with the shipment of the goods, even after receiving the order, for those customers who are “out of credit” or with “outstanding” or with a “dispute still open”. Elemaint SRL reserves the right, where it deems it appropriate, to ship the goods only upon advance payment.

12-OBLIGATIONS RELATING TO THE TRACEABILITY OF FINANCIAL FLOWS – LAW 136/2010

The customer – in the event that the order concerns the execution of an order subject to the scope of application of Law no. 136/2010 – will have to comply with all the provisions of this law. The customer must pay for the goods exclusively by bank transfer and / or with suitable instruments to ensure full traceability of the operation.

13-CANCELLATION OF ORDERS, RIGHT OF WITHDRAWAL

As required by Legislative Decree 206/2005, it is possible to exercise the right of withdrawal within and no later than 14 days from the date of receipt of the goods. Elemaint SRL reserves the right to accept this return in particular in the event that the goods have been expressly ordered from its supplier and for orders of material listed in point “14 Return of goods”.

The cancellation of the order or part of it must be requested in writing (letter) to:
ELEMAINT SRL

Via Degli Osti, 4

BUSTO ARSIZIO (VA)

or by sending an e-mail to: elemaint@elemaint.it
The cost of shipping the returned goods will be charged to the customer.
The refund will be made within 14 calendar days of withdrawal.

14-GOODS RETURN

The return of the goods must be requested in writing. The reasons for the return and the purchase references of the goods must be indicated. The goods to be returned must be in perfect condition, complete with all accessories, in the original packaging and shipped free port to the address:
ELEMAINT SRL
Via Degli Osti, 4
BUSTO ARSIZIO (VA)

15-CONFIDENTIALITY AND PERSONAL DATA

Elemaint Srl is the data controller. The customer is aware that “personal data” communicated or register on the site www.elemaint.it will be subject to the processing of personal data as required by Legislative Decree no . n. 196/2003.

16-DISPUTES

For any dispute that may arise, the Court of Varese will be competent

17- COMMUNICATIONS

For any communication with Elemaint Srl relating to payments, complaints or other regarding orders placed, it is always necessary to indicate the reference number and the customer number that appear on the invoice and on the delivery note.

18- APPLICATION OF THESE CONDITIONS

The conditions contained in this document may be modified without prior notice. Only the original date of publication on the site internet www.elemaint.it